Job Details

Position:

·        Analyze, design, develop, implement and maintain custom Remedy configurations and architecture.

·        Troubleshoot and maintain the integrations between Remedy and third-party applications.

·        Troubleshoot and participate in resolving Remedy user access issues.

·        Work with DBA and System Administrators as needed.

·        Maintain System/Data integrity across Dev, Test, Stage and Production environments.

·        Create reports that will be used to keep stakeholders informed of all conditions present within the environment.

·        Work within business guidelines for operational change and problem management procedures.

·        Work with stakeholders to document requirements for enhancing end user experience within the tool and bringing these requirements to completion.

·        Gather information from existing systems, analyzes program and time requirements.  Prepares time estimates and justifications for assigned tasks and provides recommendations to project managers.

Qualifications:

·        Bachelor’s Degree in Information Technology Field or 5 + years experience within Information Technology.

·        2 + years working with BMC Remedy.

·        Strong analytical and problem solving skills for design, creation and testing of programs.

·        Self motivated with a strong customer orientation.

·        Good verbal and written communication skills and demonstrated ability to influence.

·        Demonstrated ability to work as part of a team and independently.

·        ITIL v2/3 Foundations Certified

Salary/ Pay rate is open to discuss!

For immediate consideration please contact Shazia Umrani at sumrani@ifgpr.com